A+ Guide to IT Technical Support (9th Edition) Your Indispensable Tool
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Book Description:
ISBN-13: 9781305266438
The “A+ Guide to IT Technical Support (9th Edition)” is a comprehensive and up-to-date resource for individuals looking to enter the field of IT technical support. This book covers a wide range of topics related to IT support, including hardware and software troubleshooting, networking, security, and mobile devices.
The content is presented in a clear and easy-to-understand manner, making it accessible to readers with varying levels of technical knowledge. The book also includes real-world scenarios and hands-on activities to help readers apply their knowledge in practical situations.
In addition to technical skills, the book also covers important soft skills such as communication, customer service, and problem-solving. These skills are essential for success in the IT support field, as professionals often work directly with end-users to resolve technical issues.
the “A+ Guide to IT Technical Support (9th Edition)” is a valuable resource for anyone looking to start a career in IT support or enhance their existing skills in the field. It provides a comprehensive overview of the key concepts and practices in IT technical support, making it an essential read for aspiring IT professionals.
This edition retains the full content with the added advantage of portability, allowing readers to easily access and engage with the material from any device, whether in a classroom or during fieldwork.
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