Returns & Refunds Policy

Your satisfaction is our priority. If you’re not completely happy with your OwlDeluxe™ sneakers, we’re here to make things right.

1. Return Eligibility

Items can be returned within 30 days of delivery. To be eligible, items must be:

  • Unworn and in original condition
  • In original packaging, with tags intact
  • Accompanied by a valid receipt or proof of purchase

2. How to Request a Return

To start a return, contact us at [email protected]. Our team will provide a return shipping label (if applicable) and instructions for returning your item.

3. Refunds

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

4. Non-Returnable Items

Gift cards, final sale items, or products marked as “non-returnable” cannot be returned.

5. Damages & Issues

Please inspect your order upon arrival. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate and make it right.

Business Information

Brand: OwlDeluxe™ – Premium Everyday Footwear
Company: OWLSMATRIX LLC
U.S. Address: 1209 Mountain Rd Pl NE, Albuquerque, NM 87110, United States
Vietnam Office: Tay Mo, Nam Tu Liem, Hanoi, Vietnam 100000
Customer Support: [email protected]
Website: www.owldeluxe.com