1. Order Processing

Orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your confirmation email. You’ll receive another notification when your order has shipped.

2. Shipping Times

United States: 5–10 business days
Canada: 7–12 business days
Europe: 7–14 business days
Australia & New Zealand: 10–15 business days
Rest of the world: 10–20 business days

Note: Actual delivery times may vary based on your location and any carrier delays.

3. Shipping Fees

We offer free standard shipping on all U.S. orders over $50. International shipping fees will be calculated and displayed at checkout.

4. Order Tracking

Once your order has shipped, you will receive an email with a tracking number and link. You can also track your order on our website anytime.

5. Customs & Duties

International orders may be subject to import duties and taxes, which are imposed by your local customs office. These fees are the responsibility of the customer. OwlDeluxe™ is not liable for customs delays.

6. Questions?

If you have any shipping-related inquiries, feel free to contact us at [email protected].